Cancellation or Changing of an Appointment Time
At LashXtend we strive to exceed your expectations. On occasions, you may need to change your appointment time or day and will always respect this. To avoid any inconvenience, we kindly ask that you give a minimum of 24 hours’ notice so that another client has the opportunity to make an appointment.
At LashXtend we are responsible for providing professional and highly trained Therapist at your appointment time every time. We are ready to serve. When making an appointment we will ask you for a $30.00 deposit which will be processed from your credit card over the phone. You may also choose to drop into the Salon to pay the deposit in person. This deposit is then applied to your final bill at the completion of your treatment. If you do not arrive for your appointment the deposit will be forfeited.
Your appointment will be confirmed via a text message sent to your nominated mobile phone 48 hours prior to your appointment. We ask that you simply respond to this confirmation text to confirm you are planning to attend. If you do not confirm your appointment we are unable to guarantee your booking.
Everyone runs late from time to time. On any such occasion, we will do everything possible to complete your treatment in the remaining time. Out of respect to clients following your appointment and our desire to run on time for all appointments, we may not be able to guarantee your full treatment time.
Should the unfortunate occasion occur that you do not arrive for your appointment and have not given the requested notice time of 12 hours, one of the following may be implemented: a) You will forfeit your deposit b) You will be requested to pay a deposit when next booking an appointment c) Treatment will be forfeited if your appointment included a pre-purchased treatment from a package.
At LashXtend we adhere to strict Occupational Health and Safety procedures. We have assessed the risk from electrical equipment, hot wax, steam and other dangers in the treatment rooms to be too high for children not under close and direct supervision by their parent.
If you are not 100% completely satisfied with our service, please contact us at firstname.lastname@example.org Please note refunds are discretionary and are only issued on a case by case basis in which remedy isn’t a solution.
OUR 7 DAY LASH GUARANTEE
With eyelash extensions, we do lose up to 7 lashes daily, if you have purchased the lash shampoo and correct aftercare that we recommend in the salon and you lose more than standard within a 7 day period we will get you back in to top them up. If aftercare isn’t purchased we cannot offer any remedy to fix lashes that do not last