FREQUENTLY ASKED QUESTIONS
Do I receive a kit with my course?
Yes – all courses receive a kit valued at over $500
Contents may vary due to different shipments.
What times do the courses run?
We run course all of the time.
Training days are Monday – Friday 10am – 4pm
We do not train on weekends or public holidays.
Will I receive a certificate upon completion?
Yes – Every course comes with a certified certifcate. We are Lash Inc & Nala certfied.
What happens after training?
Once you have recieved your training you are officially a trained lash technician, and your training is accredited by NALA and Lash Inc. Your certficate is emailed to you as soon as you finish your course if you do not receive please email email@example.com. We provide ongoing support to our graduates, you are able to contact us by phone or email at firstname.lastname@example.org. We also provide support through our guidance group: Lash Alliance, open to all past students, an open forum is provided and exclusive tips and tricks to the beauty business industry is provided.
We also provide 20% off all lash tools to past students at www.lashxtd.com
How do I enrol?
Email email@example.com for our information pack and enrolment forms.
From there we can discuss dates available for training and payment. We only require 10% of the course amount to get you started the rest can go on a 3,6,9,12 month payment plan interest free!
Do you offer payment plans?
All courses require a 10% deposit of the total amount, the rest can go on a payment plan for 3,6,9,12 months interest free with a company called PayRight. You must be over 18 and have a perm job.
What if I need to change dates?
We do provide change of date for emergencies, if notice is provided a minumum of 48 hours beforehand.
All deposits are non refundable.
How many students in a class?
All courses hold up to 3 students, so that students are each given support and guidance in their training.
Where is training held in Brisbane?
Training is held at our Boondall or Geebung Head Office location.
Online Training FAQs
Do we offer refunds?
Unfortunately we don’t offer refunds because it’s digital content.
Are LashXtend courses nationally accredited?
Our courses are NALA and Lash Inc accredited which is the highest level of accreditation in the lash industry, and also internationally recognised.
Will I receive a certificate upon completion of the course?
Our courses are NALA and Lash Inc accredited, You will receive the certificate upon passing the final exam and assignment.
What happens after I complete the online course?
You will have constant support from the LashXtend family, You can contact us at any time with any questions you may have. You will also have access to our blogs, resources and you will also have a lifetime discount of 20% off all our future courses, resources and lash products at www.lashxtd.com
What happens if I don’t pass the final exam?
You have 5 chances to take the exam, however if after you’re still having trouble passing, just send us a quick email firstname.lastname@example.org and we can help guide you with extra resources and help.
Where is the training held?
The training is all held online inside your learning portal.
Will I receive a lash kit with my course?
All courses come with a kit, the kit is valued at $500, it can take up to 7 days to receive depending on your location.
Do you offer payment plans?
We offer a 6 month payment plan interest free which is taken monthly from your nominated account, please make sure funds are always in there to avoid $30 late fees.
How long do I have to complete the course?
You can take as long as you need as this is a self learning course and you can study and learn at your own pace.